At Imatech Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, email, social media platforms, or in person.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: such as your name, email address, phone number, and company name.
- Order details: information related to your printing projects, including specifications, artwork files, and delivery preferences.
- Payment information: details necessary to process your transactions (note: payment details are handled securely and are not stored by Imatech).
- Website usage data: including IP address, browser type, device information, and pages visited — collected through cookies and analytics tools.
- Communication records: when you contact us for inquiries, quotations, or after-sales support.
2. How We Use Your Information
We use your information to:
- Provide and manage our printing services.
- Process your orders, payments, and deliveries.
- Respond to your inquiries and offer customer support.
- Send you updates, offers, or information related to our products (only with your consent).
- Improve our website, services, and user experience.
- Comply with legal and regulatory obligations.
3. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service providers and partners who assist us in operations such as payment processing, delivery, or IT support.
- Legal authorities, if required to comply with applicable laws or regulations.
All third-party partners are required to handle your data securely and use it only for authorized purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. While we take reasonable precautions, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent for marketing communications at any time.
- Object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [email protected]